Support

Get help with Form — AI-powered fitness coaching

Contact us:

form@d-jt.com

We typically respond within 24 hours.


Frequently Asked Questions

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find Form in the list and tap Cancel Subscription. Your access continues until the end of the current billing period.

How do I delete my account?

To delete your account and all associated data:

  1. Open Form and go to the Profile tab
  2. Tap the settings icon
  3. Scroll to the bottom and tap "Delete Account"
  4. Confirm deletion

Alternatively, email us at the address above and we will delete your account within 30 days. Account deletion is permanent and removes all your workout history, profile data, and coaching conversations.

How does Apple Health integration work?

Form can read health data from Apple Health to calculate your daily readiness score. This includes sleep, heart rate, HRV, steps, and activity data. HealthKit integration is entirely optional — the app works fully without it. You can enable or disable it anytime in the Profile tab settings.

How do I connect Strava?

Go to Profile tab, tap settings, then tap "Connect Strava." You'll be redirected to Strava to authorize Form to read your activity data. Runs, rides, and other activities will appear in your Form activity feed.

How do I connect WHOOP?

Go to Profile tab, tap settings, then tap "Connect WHOOP." You'll be redirected to WHOOP to authorize Form to read your recovery and strain data. This data feeds into your readiness score.

Why isn't my AI coach responding?

The AI coach requires an internet connection. If responses aren't appearing, check your network connection and try again. Responses typically arrive within 2-5 seconds.

How do shared plans work?

You can invite training partners to follow the same periodized program. Go to the Workouts tab and tap the team icon to create a shared plan or accept an invitation. All members follow the same weekly structure with individual progress tracking.

Does Form work with Apple Watch?

Yes. The Apple Watch companion app lets you log sets, track rest periods, and see your workout without your phone. Make sure your Apple Watch is paired and the Form Watch app is installed.


Community Guidelines

Form's team training and group chat are spaces for supporting each other's training. The following are not allowed and will be removed:

Reporting and blocking

Long-press any message in a team chat to report it or block the sender. Reports are confidential — the reported user is not told who reported them. We review every report within 24 hours and take action up to and including account suspension.

Blocked users' messages are hidden from your view of any team chat. To manage blocks, open the Profile tab and tap Blocked Users.

If you believe content violates these guidelines and isn't being addressed, email us directly.


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